BMW Repair, Service: Redwood City, CA

Google Rating

4.9

4.9

16:01 31 Oct 18

Our car service at Cerrone's has always been extremely thorough and accommodating, even at a moment's notice. Anne at the front desk is a pleasure to work with and the entire team is honest, professional and efficient- couldn't ask for more.

Maurice Edwards

16:35 16 Oct 18

Would recommend Cerrone's European to anyone and everyone who demands Superior workmanship and honest pricing. Truly a six star repair shop!

Kathryn Onstott

16:11 10 Oct 18

When my uncle gave me his 1997 Jaguar XK8, I started looking for a reputable shop for evaluation and care. I was most impressed by the reviews for Cerrone’s. I now know why the reviews were overwhelmingly stellar. Cerrone’s provides the most comprehensive services and customer service I have ever encountered. Annie’s support and knowledge are unsurpassed, as are Eric’s and Frank’s. They have a customer for life. Highly recommend!

Mark McQuillan

16:42 30 Aug 18

Very personable and professional. An estimate was quickly emailed to me so I could see everything in writing before I gave the go ahead. Frank was also very patient and answered all of my questions. Great experience. Will go back.

Jen Sida

19:24 27 Aug 18

Anthony, Frank and Annie have been nothing but professional and friendly people. I have been a customer since 2010 with my Range Rover Sport and still continuing to work with them. They are honest people and only do the work necessary for your car. Unlike other places or even dealers who try to take you for all you've got. Their prices are fair and much less than the dealership since they don't have to pay for all the overhead. It's nice to have work done on my car and know that I am working with honest people.

Paloma Strong

18:55 20 Jul 18

Frank and Anne were professional and knowledgeable. I didn’t feel I needed a second option as I trusted the family business feel of what they felt was fair pricing. They also have me a loaner car when I had to leave mine. Super easy and convenient! Will definitely keep returning. :)

Barbara O'C

03:21 16 Jul 18

Great experience - not cheap but then what with a Jaguar is? But they were so clear about what really needed to be done for safety reasons, what would be good for the car, and what could wait. I will definitely go back.

Anju Chugh

16:10 09 Jul 18

I have only the best to say about Cerrone’s. Having no knowledge of cars...it has been my worst fear. I took the list of repairs that my Mini dealer recommended, to Cerrone’s. They came back with cheaper quote and also something that Mini advised to change, they said that it was not necessary and saved me the expense. They guided me to a great body shop when my car got dinged by someone on the road. And my last trip to them, Anne explained in detail about what happened when my car stalled on the highway. And how they fixed it. I feel like they took good care of my car and helped me understand better. I hope that my trips to them are not often, but if I need to...I trust them with my Mini!

Tometrius Paxton

17:04 06 Jul 18

Hey! What a quality place of business! My first experience with them was very customer service oriented and professional. They really knew their stuff, and explained things to me in a way that I grasp on quickly. This experience and earning my trust led me to bring in another vehicle that I had sitting around the house. They got this one up and going as well. You can't go wrong bringing your whip (vehicle) to Cerrone's European!

Paulette Rose

16:17 17 Jun 18

This place was fantastic!! We were welcomed into the place with open arms and they were very forthcoming about what needed to be done. They sent an email with pictures of the car of items that needed looking at and repaired in the future. I was blown away by their customer service The price of the repairs was below what three other places had quoted me. They were kind, respectful and happy to help. Thank you so much and we will be back with our other European cars!!

Calin Daian

18:03 22 May 18

Loved my experience at Cerrone's. Found them searching for a shop that was certified to work on my Volvo without voiding the extended warranty. Saved me about $500 from the dealer quote for my 75k service!! The service was fast and transparent, the part ordered actually ended up being less than what I was quoted, which I was let know and my price ended up being less than what I was ready to pay. The explanation of everything done to the car was carefully detailed in a pdf emailed to me with pictures, so I had the peace of mind that everything was being accounted for. I will definitely take my car there for my next service.

Spencer Ho

23:01 09 Apr 18

Very detail oriented. Was patient and very helpful. They explained to me exactly what was wrong with my Mini and suggested a course of action. They let me use a loner car while my car was in the shop which was extremely helpful.I didn't end up going through with the recommended repairs at Cerrone's, but I had an overall great experience with them and would highly recommend them!

Terri Kalia

18:30 23 Mar 18

I HIGHLY recommended Cerrone’s. The quality of customer service and workmanship is outstanding. Anne, Frank, Tony and every service specialist ensure you know what work needs to be done and why they will walk you through the repair and explain the problem , solution and it’s priority so you know what must be done and what work can wait. They use layman’s terms so you understand the work and provide excellent options. Cerrone’s is simply the best.

Craig Young

16:54 21 Mar 18

Cerrone's provided a fair, accurate estimate and communicated proactively when it became clear that the problem would not be easily (read "not without significant cost") repaired. They adjusted what they could to reduce the problem. I appreciated the candor in suggesting that I not try to make the expensive repair to my 17-year-old car.

Mark Link

22:06 07 Dec 17

Hey guys, I just wanted to say thank you very much for getting our car repaired so that we can get back on the road. It is always a pleasure having you work on our car. Thank you again.Great job again. Thank you

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Yelp Rating

4.5

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