FAQ
At Cerrone’s European, we understand that maintaining your European vehicle can raise a lot of questions. Below, we’ve answered some of the most common questions we receive about our services, scheduling, and vehicle maintenance. If you don’t see the answer you’re looking for, feel free to give us a call—we’re always happy to help!
What European car brands do you service?
We specialize in servicing Land Rover, Jaguar, BMW, MINI, and Volvo vehicles.
Everything we do here at our Redwood City auto shop is performed by ASE-certified technicians and factory parts.
Everything we do here at our Redwood City auto shop is performed by ASE-certified technicians and factory parts.
Do you offer services for non-European vehicles?
Our specialty is European vehicle repair, but we can also provide maintenance repair services for domestic and Asian imported vehicles. Give us a call to find out about your make and model!
What kind of warranty do you offer on parts and labor?
At Cerrone’s European, we proudly offer 24-month/24,000-mile warranty on all parts and labor. This is because we want you to be covered, but also because we sincerely believe in all of the work we do!
Do you offer after-hours drop-off for service?
Yes, we conveniently allow you to drop off your vehicle outside of store hours. You just fill out your form and use our night drop box.
Do you offer loaner vehicles during repairs?
Yes, if you’re getting your European auto repaired at our Redwood City auto shop, we are happy to provide you a vehicle upon request.
How often should I bring my car in for regular maintenance?
Regular maintenance is crucial to longevity, and we highly recommend 7,500 miles to 10,000 miles, depending on how you drive.
Can you perform factory-recommended maintenance for my vehicle?
Yes, we use your manufacturer’s maintenance schedule to conduct a thorough inspection of the car to keep it running smoothly. It could be an oil change, brake service, or engine tune-up; we use OEM parts and the highest-grade tools to ensure your car is up to standard.
What are some common signs that my car needs service?
Look out for the following signs that your vehicle may need attention:
- Dashboard warning lights (e.g., check engine light)
- Strange noises like grinding or squealing
- Uneven tire wear or pulling to one side
- Unusual vibrations, especially when braking or accelerating
- Reduced fuel efficiency
If you notice any of these issues, it’s a good idea to bring your car in for an inspection.
How do I schedule an appointment at Cerrone’s European?
Giving us a call or using our website are great ways to set up your appointment and get your car in ASAP.
Do you offer pre-purchase inspections?
Yes, pre-purchase inspections are great for people considering a used car but want to make sure everything about the vehicle is in check. We’ll help you fully understand the health of the car and what may need to be done.
Do you provide digital vehicle health reports?
Digital vehicle health reports are readily available with any diagnostic check you come in for!
How do I know what services my vehicle needs?
Once we finish up our inspection, we’ll lay out a clear analysis of what’s going on with your car and how it can be fixed, including parts, labor, and pricing.
What makes Cerrone’s European different from other auto shops?
What we strive to do, even above our ASE-certified technicians and top-of-the-line equipment, is treat every customer like a neighbor. We’re all part of a great community, and we want to ensure everybody is safe and happy!
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash. We also work with most extended warranty companies to ensure you get the coverage you deserve.